Postwatch is now part of Consumer Focus
On 1st October 2008 the Welsh, Scottish and National Consumer Councils merged with Postwatch and energywatch to form Consumer Focus, the new champion for consumers' interests in England, Scotland, Wales and, for post, Northern Ireland.
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Latest Consumer Focus News
Consumer Focus welcomes progress but warns that Government has not gone far enough to reform credit market
Consumer Focus welcomes the Government announcement on measures to ensure that the most expensive debts on consumer’s credit cards are paid off first. This will put vital pounds back in to the pockets of consumers. However, the Government has not gone far enough to tackle unsolicited credit card limit increases. It should be for consumers to [...]
Looking to make a complaint?
Consumers with energy or postal complaints should contact the relevant company in the first instance. Consumer Direct can provide advice and information on how to progress your complaint if you are dissatisfied with the company's response. Consumer Direct can be contacted on 08454 04 05 06.