Postwatch is now part of Consumer Focus
On 1st October 2008 the Welsh, Scottish and National Consumer Councils merged with Postwatch and energywatch to form Consumer Focus, the new champion for consumers' interests in England, Scotland, Wales and, for post, Northern Ireland.
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Response to npower price cut
Responding to today’s npower price cut announcement, Audrey Gallacher, energy expert at Consumer Focus said: ‘npower customers will be pleased that they are next for a price cut. But the days of cut throat price competition seem a distant memory. All suppliers now cut by almost identical margins within days of each other. There are no sprinters in [...]
Looking to make a complaint?
Consumers with energy or postal complaints should contact the relevant company in the first instance. Consumer Direct can provide advice and information on how to progress your complaint if you are dissatisfied with the company's response. Consumer Direct can be contacted on 08454 04 05 06.